Privacy Policy

At Trolleybus Urban Development Inc., we value your business and respect your right to privacy. We want you to feel secure about any private information that you provide to us, and have therefore outlined our Privacy Policy below. This Privacy Statement has been adopted by Trolleybus Urban Development Inc. and by those organizations using the Trolleybus Urban Development Inc.® trademarks under license from Trolleybus Urban Development Inc. Corporation (referred to collectively as "Trolleybus Urban Development Inc."), in order to demonstrate their commitment to the protection of individual privacy. The following discloses the personal information collection, use and disclosure practices of Trolleybus Urban Development Inc. For the purposes of this Statement, "personal information" means information that is personally identifiable to individuals. "Non-identifiable information" means information that cannot be associated with or traced back to specific individuals with any certainty.

How and when Trolleybus Urban Development Inc. collects personal information

1. Trolleybus Urban Development Inc. collects personal information from individuals on a voluntary basis through surveys, contest entry forms, registration forms, questionnaires and transaction documents both online and offline. The personal information includes contact information (for example, name, mailing address, e-mail address, telephone number), demographic information, household information, preference information and transaction-related information.

Use of personal information by Trolleybus Urban Development Inc.

2. Trolleybus Urban Development Inc. uses personal information that it collects for the following:

  • To communicate with individuals
  • To understand individual needs
  • To promote and offer products, services and special offers that meet individual needs or that might be of interest to individuals based on information provided and approved by Trolleybus Urban Development Inc.
  • To provide individuals with products or services that are requested or that is part of Trolleybus Urban Development Inc.' ongoing service with its customers
  • To conduct, process and complete transactions with Trolleybus Urban Development Inc. customers

The information also enables us to develop and customize our products and services to better meet the needs and preferences of customers. Trolleybus Urban Development Inc. may, from time to time, contact individuals by electronic format, regular mail or telephone for any of the purposes set out above.

Disclosure of personal information by Trolleybus Urban Development Inc.

3. Trolleybus Urban Development Inc. does not sell, rent or trade personal information that it collects. Trolleybus Urban Development Inc. will not knowingly disclose personal information to any third parties except in the following circumstances:

  • When Trolleybus Urban Development Inc. has received consent to do so or under limited circumstances specifically described at such time as personal information is collected;
  • When Trolleybus Urban Development Inc., in good faith, believes the law permits or requires such disclosure;
  • To affiliated and associated companies within the Trolleybus Urban Development Inc. group of companies and only for the purposes described in paragraph 2 above. These affiliated and associated companies and their respective employees are restricted from using the personal information for any other purpose other than as described in paragraph 2 above.
  • To its agents, professional advisors, promotional and marketing agencies, and to any other Third Parties in order to complete transactions, to process data and to service customers. These Third Parties and their respective employees are only provided with such personal information as is necessary to perform the services for which they have been contracted and are restricted from using the personal information for any other purpose other than as described in paragraph 2 above.
  • In the event of the sale of Trolleybus Urban Development Inc., personal information may be one of the transferred business assets.

Retention of personal information by Trolleybus Urban Development Inc.

4. At such time as personal information is no longer required for the purposes stated in this Privacy Statement or other statutory requirements, such personal information will be made anonymous or destroyed.

Collection, use and disclosure of non-identifiable information

5. Trolleybus Urban Development Inc. collects and uses Non-Identifiable Information to assess the effectiveness of website content and traffic. This allows Trolleybus Urban Development Inc. to improve the quality of visits to websites managed by it by streamlining visitors' ability to navigate these sites and developing featured programs and content that will be of interest to visitors. Aggregate non-identifiable information is used to perform statistical analyses of the collective characteristics and behaviour of individuals, and to measure demographics and interests.

6. Trolleybus Urban Development Inc. also uses aggregate non-identifiable information it collects to inform its current and prospective sponsors and advertisers about the number of visits to its websites, the demographic characteristics of these visitors and the number of times visitors have viewed and "clicked" on their advertisement(s). Trolleybus Urban Development Inc. also discloses to advertisers the overall demographics available regarding visitors who "clicked" on their advertisement. Aggregate non-identifiable information may be used to describe Trolleybus Urban Development Inc. services and products to third parties such as prospective business partners and financial institutions. In any of these circumstances, only non-identifiable information in an aggregate form and not personal information is disclosed.

Websites operated by third parties

7. Websites operated by Trolleybus Urban Development Inc. may contain links to other websites that may collect personal information. This Statement does not extend to the data collection, disclosure, use and retention practices of such third parties and Trolleybus Urban Development Inc. does not assume any responsibility for the privacy practices, policies or actions of such third parties. Individuals should read the privacy policies of such third parties, and make an informed decision whether or not to visit such websites and/or provide personal information to such third parties based upon their privacy practices and individual discretion.

Safeguarding personal information

8. Trolleybus Urban Development Inc. has taken measures to protect the security and confidentiality of personal information as are appropriate in the circumstances. Personal information is stored in confidential databases and locations in the Greater Toronto Area. These sites have appropriate security measures in place to protect against the loss, misuse and alteration of personal information under the care and control of Trolleybus Urban Development Inc.. Any information transmitted via the Internet, however, may be intercepted by third parties. Trolleybus Urban Development Inc. does not assume any liability for interception, alteration or misuse of information transmitted over the Internet. Trolleybus Urban Development Inc. employees are restricted from using and disclosing personal information collected by Trolleybus Urban Development Inc. other than in accordance with this Statement.

Accessing personal information

9. Individuals have the right to access, verify and correct or amend all of their personal information collected by Trolleybus Urban Development Inc. Trolleybus Urban Development Inc. believes that it is imperative that personal information be as accurate, complete and up to date as is necessary for the purposes for which it is collected. Accordingly, to help Trolleybus Urban Development Inc. keep personal information as current as possible, Trolleybus Urban Development Inc. encourages individuals to amend inaccuracies and make corrections in their personal information collected by Trolleybus Urban Development Inc. as often as necessary. To access verify and correct or amend personal information, please send an email to Trolleybus Urban Development Inc. at Info@trolleybusdevelopment.com or call at 416.366.0088.

How to File a Complaint

10. To file a complaint with Trolleybus Urban Development Inc. concerning the collection, use and/or disclosure of personal information, please send an email to Trolleybus Urban Development Inc. at Info@trolleybusdevelopment.com or call at 416.366.0088. All complaints will be investigated by Trolleybus Urban Development Inc. as soon as is practical in the circumstances. Individuals will be notified of the outcome of the investigation of complaints clearly and promptly and will be notified of any relevant steps taken or to be taken as a result of a complaint.

The choice to provide personal information or to receive certain information and promotional materials

11. Individuals always have the choice whether or not they wish to supply Trolleybus Urban Development Inc. with personal information. Individuals wishing to "opt-out" of receiving certain informational and promotional materials from Trolleybus Urban Development Inc. or who otherwise object to the collection, use and disclosure policies as provided under this Privacy Statement, are asked to contact Trolleybus Urban Development Inc. by email at Info@trolleybusdevelopment.com or call 416.366.0088.

Opt-out opportunities are also provided in other circumstances such as in certain promotional mailings. Individuals are reminded that the decision to withhold personal information or to object to the use and/or disclosure of personal information as provided in this Privacy Statement or in any agreement between such individuals and Trolleybus Urban Development Inc., may, in certain instances, limit their ability to complete purchases of Trolleybus Urban Development Inc. products and services and limit their ability to access or take advantage of certain promotions and features.

Your personal information is obtained and used only with your consent that may be expressed or implied depending on the circumstance.

Comments and questions

12. Any comments or questions about this Statement, should be addressed to Trolleybus Urban Development Inc. as follows:

By email:
Info@trolleybusdevelopment.com

By phone:
416.366.0088

Effective date of Statement

13. This Statement has been adopted by Trolleybus Urban Development Inc. as of March 3rd, 2016. Revisions to the Statement will be posted on www.trolleybusdevelopment.com as soon as is practical.